This course will enable the students to-
COURSE OUTCOMES:
Course |
Course Outcomes |
Learning And Teaching Strategies |
Assessment Strategies |
|
Paper Code |
Paper Title |
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VAA(I) 221 |
Advertising and Marketing - II (Theory)
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The Students Will Be Able To- CO25:Explain how to set IMC objectives and formulate an IMC budget and IMC Plan
CO26:Analyse and evaluate the cost effectiveness of various forms of media
CO27:Assess the behavioural factors that influence the effectiveness of communications
CO28:Critically review and interpret the theoretical aspects of CRM across the main areas of sales, services and marketing
CO29:Exhibit creative and technical practical professional skills and justify the strategy adopted with reference to specified briefs
CO30:Investigate, analyse, demonstrate and present the salient aspects of a CRM implementation or CRM innovation in a work-related environment
CO31:Classify, Identify and apply the appropriate advertising appeal in context with product/service/social issue and target audience
CO32:Summarize animation CO33:Assess and Identify the best possible way to attract more audience CO34:Demonstrate an understanding of how an advertising agency operates
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Approach In Teaching:
Interactive Lectures, Discussion, Tutorials, Reading Assignments, Multiple Points Of View
Learning Activities For The Students:
Self Learning Assignments, Effective Questions, Giving Tasks, Oral Explanation |
Class Test, Semester End Examinations, Quiz, Solving Problems In Tutorials, Assignments, Presentation, Individual And Group Projects |
▪ Introduction
▪ Objectives of CRM
▪ Need and Importance of CRM
▪ Customer value and satisfaction
▪ Retaining customers’ loyalty
▪ Delivering customer value
▪ Implementing total quality marketing (TQM )
BOOKS RECOMMENDED: